Terms and conditions.

These Terms and Conditions govern the use of the facilities, services, and website of Ulla Pilates Club, operated by Equilíbrio Maiúsculo, Lda., headquartered in Lisbon, Portugal. By accessing or using our services, you agree to comply with the following terms.

1. Scope of Application

These terms apply to all users of Ulla Pilates Club, whether they are members, guests, or visitors. Strict adherence ensures the well-being, comfort, and safety of everyone using our space.

2. Access to the Studio

a. Access is permitted only through pre-booked classes via our online system, or bookings made at the reception.

b. Guests or third parties are not allowed without prior approval from the studio’s Technical Director.

c. Access is limited to posted operating hours.

d. Animals are not allowed in the studio, with the exception of certified assistance dogs.

3. Facilities

Our studio consists of two practice rooms, and two changing rooms with showers and bathrooms designed for comfort and functionality.

4. Physical Fitness & Responsibility

a. All users affirm they are in suitable health to participate in physical activity.

b. If you experience any discomfort, please stop immediately and alert a staff member.

c. A doctor’s note is required for pregnant clients.

5. Group Classes

a. Class capacity is determined by the Technical Director.

b. Users are responsible for using equipment properly and returning it after class.

c. Towels are provided.

d. Ulla reserves the right to change class schedules without prior notice, though we will notify clients in advance when possible.

e. Late arrivals may be denied entry to maintain class flow and safety.

f. Please arrive 5 early.

g. Mobile phone use during class is not permitted.

h. Studio use without an instructor present is prohibited.

e. Grip socks are mandatory, for your safety. Grip socks are available for purchase at the studio.

6. Recommendations

New to Reformer Pilates? We highly recommend starting with a Beginner or Private Session before joining a group class.

7. Registration

a. All registrations must be completed online or at the front desk.

b. By registering, users accept these Terms and Conditions and our Privacy Policy.

c. Registration also includes acceptance of the Physical Activity Responsibility Waiver.

8. Retail Sales

Select wellness and lifestyle products are available for purchase at our studio reception.

9. Use of Studio Facilities

a. Please follow all instructions provided by our team.

b. Users may be asked to leave if behavior disrupts operations or compromises safety.

10. Payments

a. All memberships and class bookings must be paid in advance.

b. Failure to pay will result in denied access and cancellation of any future bookings.

11. Insurance

Ulla Pilates Club holds workplace accident insurance in compliance with Portuguese law (Decree Law No. 10/2009 and Law No. 27/2011). Details are visibly posted in the studio.

12. Refund Policy

We do not offer refunds on services rendered or paid in full. Please review your membership or booking details carefully before confirming.

13. Denial of Access

Ulla reserves the right to deny access or remove individuals from the premises if they:

- Have outstanding payments;

- Disrupt normal studio operations;

- Pose a safety risk;

- Violate hygiene or studio policies;

- Are visibly intoxicated or under the influence of substances;

- Do not comply with these Terms.

14. Lost & Found

Ulla Pilates Club is not responsible for lost or unattended items. Please keep personal belongings safe.

15. Complaints & Support

Questions or complaints may be directed to:

📩 hello@ullapilatesclub.com

16. Terms Revisions

These terms may be updated at any time. Changes are effective upon posting at the studio and/or on our website. Continued use constitutes acceptance of any revised terms.

17. Governing Law

These Terms are governed by Portuguese law. All legal disputes shall be resolved in the appropriate Lisbon courts.

18. Declaration of Acceptance

By using the Ulla Pilates Club website, booking services, or attending classes, users confirm they have read, understood, and accepted these Terms and Conditions and the associated Privacy Policy.